Hotel • City / Fine Dining
Bologna • Italy

I Portici Hotel cuts queues and elevates check-in

With online pre-check-in, pay-by-link for deposits and mobile check-in/out, reception flows and staff focus on welcoming guests.

Hard Rock Cafe system
-45%

Reduction in reception wait times

"Pre-check-in freed our front desk: guests arrive with documents and signatures done. Pay-by-link for deposits and balances removed errors and sped up day-end."
Front Office Lead
I Portici Hotel

Flow

Fewer queues

Speed

Faster check-in/out

Accuracy

Clean data & payments

Control

Finance in sync

About I Portici Hotel

A 5-star city property with a fine-dining venue and mixed business/leisure traffic. The goal: streamline arrivals and reduce repetitive admin. Yato unified bookings, pre-check-in and payments with real-time Opera & Simphony sync.

Hard Rock Cafe

Implemented solutions

Web Platform Integration

  • Pay-by-link (deposits & balances), PSD2-compliant, instant PMS updates and reconciliation.
  • Online pre-check-in with document upload, OCR and digital signature.
  • Automatic AlloggiatiWeb submission.

Hospitality Mobile App

  • Mobile check-in/out and group fast-lanes.
  • FO/HK tasks with dynamic priorities.
  • NFC keys and signatures on tablet.

Room charge & F&B

  • QR room posting across outlets.
  • Saved guest preferences, split and allergen notes.

Outcome

Smoother arrivals, shorter queues and faster check-ins. Finance receives reconciled reports, teams spend time on service, and guest satisfaction trends up.