Hard Rock Cafe unlocks long-term value
By unifying tableside ordering, pay-at-table and reconciliation, Hard Rock Cafe cuts queues, lifts tips and speeds end-of-shift closings.
reduction in waiting times
Yato has transformed our operations. The table ordering system reduced errors by 90% and our staff can focus on what matters most: creating memorable experiences for our guests.
Operational Fluidity
Seamless integration between ordering, payments and reconciliation eliminates bottlenecks and reduces staff workload.
Service Speed
Table-side ordering and payments reduce wait times and increase table turnover, maximizing revenue potential.
Scalable Growth
Multi-location management with centralized reporting and analytics supports expansion and operational consistency.
Financial Control
Real-time reconciliation and automated reporting provide complete visibility into operations and financial performance.
About Hard Rock Cafe
For a high-traffic brand like Hard Rock Cafe, peak hours stress both floor and tills. With Yato, the guest path is streamlined: orders start at the table, the bill is digital, tips are on the receipt and reconciliation is automatic. Staff focus on service, not admin; guests finish sooner and rate the experience higher.
Implemented solutions
Objective
Streamline the guest experience during peak hours, reduce order errors and speed up payment processing.
POS Ordini al tavolo
- Orders taken directly at the table with tablets
- 90% reduction in order errors
- Real-time kitchen and bar management
POS Pagamenti al tavolo
- Direct payment collection at the table
- Tips included in the receipt
- Automatic bill splitting functionality
- QR code payment options
Results achieved
Hard Rock Cafe has seen a 77% reduction in waiting times, 90% fewer order errors, and a 25% increase in table turnover during peak hours. Staff satisfaction has improved significantly as they can focus on guest service rather than administrative tasks.